Hey there! Remember the last time you reached out to a company and actually felt heard? That’s the experience we’re aiming for at Innovora. Back in 2018, our founder, Sarah, used to reply to every single email herself—sometimes even at 2 AM! (She’s a night owl, what can we say?) While we’ve grown since then, that personal touch? It’s still at the heart of everything we do.
Seriously, it does. Whether you’ve got a question about that quirky lamp you saw on our site or just want to share feedback—we’re all ears. Fun fact: Our best-selling product last year? It came from a customer’s random suggestion during a live chat. So yeah, we don’t just say we listen—we actually do.
Pro tip: If you’re emailing about an order, include your order #—it’ll help us pull up your details faster. No order #? No worries! Just tell us your dog’s name (kidding… mostly).
Honestly? Because we use your feedback. Like when Mark from Austin wrote last year complaining about our packaging being “overkill”—turns out he was right. We switched to eco-friendly materials and saved 30% on shipping costs. Win-win!
So go ahead, hit us with your best shot—questions, rants, or even bad jokes. We promise to read every word. (Though we can’t guarantee we’ll laugh at the jokes. Some of them? Oof.)
